Ambassify (as defined below) uses cookies to improve your browsing experience on its “Software Service” (i.e. https://[yourcommuniy].ambassify.com/ or any other white label domain used by the Customer). Therefore, this policy will provide you with the necessary information about the use of these cookies by Ambassify (“Cookie Policy”).

Ambassify may update this Cookie Policy in the future: the latest version can always be found on our Website.

1. Website owner

We are Ambassify NV, a limited liability company with registered office at Everselstraat 133, 3580 Beringen, Belgium, registered with the Crossroads Database for Enterprises under number 0830.870.128 (“Ambassify” or “we / us”)

2. About cookies

2.1 “Cookies” you say?

Cookies, also known as ‘HTTP cookies’, ‘web cookies’ or ‘browser cookies’, are small text files that are sent to and stored on your computer or mobile device through your browser when you visit a website, resp. use a mobile application. When you surf the same website later on, the data stored in that cookie can be retrieved by the website in order to notify the website of the last activity.

Cookies were designed as a reliable mechanism for websites to remember the status of the website or the previous activity of a certain user. They help us to optimize your visit to the Website, to remember technical choices (e.g. choice of language, newsletter, etc.) and to offer more relevant services and offers.

If you wish to consult/use the Website to its full potential, Ambassify encourages you to enable cookies (See Section 4 on how to enable/disable cookies).

2.2 Types of cookies

There are different types of cookies, based on their (i) duration, (ii) provenance or (iii) processing purpose:

Based on duration

  • Session cookies: these cookies allow a user’s actions to be simplified and linked to each other during a browser session. A browser session starts when a user opens the browser screen and ends when the user closes the browser screen. Session cookies are placed temporarily. As soon as you close the browser, all session cookies are deleted. Most functional cookies are session cookies;
  • Persistent cookies: these cookies remain on your hard drive until you erase them or your browser does, depending on the cookie’s expiration date.

Based on provenance

  • First-party cookies: these cookies are placed by the owner of the visited website;
  • Third-party cookies: these cookies are placed by a domain name other than the one of the website visited by the user. If a user visits a website and a third party places a cookie through that website, then this is to be considered a third party cookie (e.g. cookies placed by Google, X, LinkedIn and Facebook).

Based on processing purpose

  • Strictly necessary cookies: these cookies are essential for you to browse a website and use its features, such as accessing secure areas of the site. These cookies will generally be first-party session cookies;
  • Functional cookies (or “preference cookies”) these cookies allow a website to remember choices you have made in the past, like what language you prefer;
  • Analytical cookies (or “statistical cookies”) these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. Their sole purpose is to improve website functions. This includes cookies from third-party analytics services as long as the cookies are for the exclusive use of the owner of the website visited;
  • Advertisement cookies (or “tracking/marketing cookies”) these cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These are persistent cookies and almost always of third-party provenance.

3. Overview of the cookies Ambassify uses on the Service

Strictly necessary cookies

Vendor Description Type of Technology Expiration Documentation
Ambassify Used for authenticating users in the platform and storing cookie consent. (Cookie names starting with "amb.") Cookie & Local Storage 1 year
CloudFlare We use Cloudflare tools to protect our site from security threats. Cookie 30 days CloudFlare Cookie Policy

Functional cookies

Vendor Description Type of Technology Expiration Documentation
Ambassify Application caching of requested backend data. (Cookie names starting with "amb.unity.") Local Storage Session
Intercom We use Intercom to provide support and feedback on our Site Cookie & Local Storage 270 days Intercom Cookie Policy

Analytical cookies

Vendor Description Type of Technology Expiration Documentation
Ambassify Platform usage tracking to help development team reproduce reported bugs more easily. (Cookie names starting with "_openreplay.") Local Storage Session

Advertisement cookies

No Advertisement cookies are used for rendering our service.

4. Managing and disabling cookies

4.1 Your cookie preferences

When you visit our Website for the first time, you will be prompted via our cookie banner to indicate whether you agree to enable non-strictly necessary cookies. You have the possibility to access this Cookie Policy before doing so.

Please keep in mind that limiting or blocking the use of cookies may negatively impact your experience with respect to our Website.

4.2 Via browser settings

You can also modify your browser settings to decline certain cookies and/or to delete cookies that are already installed on your computer or mobile device. There are several possibilities to avoid the storage of cookies. Please visit the websites of the different browsers to learn how you can block the storage of cookies. Here you can find such websites regarding the most common browsers:

Please realize that when you decide to delete all your cookies, you probably will have to fill in all your usernames and passwords again on the websites you visit. As already mentioned, cookies have benefits to your surfing experience on the web.

4.3 More information?

If you want to know more about cookies, please visit the site: What are cookies? - Cookies & You (cookiesandyou.com). This website provides more information on cookies, explains in detail how to delete the cookies and shows you how you can allow familiar websites to store cookies on your device.

5. Updates

Ambassify may alter, amend or update this Cookie Policy as deemed necessary to accommodate the use of new/different cookies, changes in technology, industry practice and legal or regulatory development, etc. When posting a new version on the Website, Ambassify will indicate the revision date at the beginning of this Cookie Policy.

Once a new cookie policy is implemented, your consent regarding the use of cookies (with the exception of strictly necessary cookies) will be requested again in our cookie banner.

6. Questions?

If you have any further questions about this Cookie Policy or its implementation, you may always contact dpo@ambassify.com.