Ambassify is prepared to maintain service availability and recover quickly from disruptions. Our business continuity and disaster recovery plans are documented, tested, and aligned with the recovery objectives defined in our Service Level Agreement.

Backup Strategy

Automated backups protect your data against loss and corruption.

  • Daily Backups: All critical systems are backed up automatically every day.
  • Separate Storage: Backups are stored separately from production systems and encrypted at rest.
  • 90-Day Retention: Backup data is retained for 90 days.
  • Annual Restore Testing: Backup integrity is verified at least once per year through restore testing.

Disaster Recovery

A documented recovery plan ensures we can respond effectively to major disruptions.

  • Documented Plan: A disaster recovery plan covers all critical systems and services.
  • System Classification: Systems are classified as critical or non-critical to prioritize recovery efforts.
  • Regular Testing: Recovery procedures are tested through tabletop exercises and technical simulations.

Recovery Objectives

Clear targets define how quickly we aim to restore services after an incident.

  • Defined RTO and RPO: Recovery Time Objective (RTO) and Recovery Point Objective (RPO) are defined for all critical systems.
  • SLA Alignment: RTO targets are aligned with our published Service Level Agreement.
  • Ongoing Review: Recovery objectives are reviewed and updated based on evolving business needs.

Operational Resilience

Our infrastructure is built to handle failures and scale with demand.

  • AWS Hosting: All infrastructure is hosted on Amazon Web Services with built-in redundancy.
  • Multi-Region Capability: Critical services can operate across multiple regions for added resilience.
  • Capacity Monitoring: Resource usage is monitored continuously to prevent exhaustion and service degradation.
  • Automated Scaling: Systems scale automatically to handle fluctuations in demand.

Incident Coordination

A clear coordination process keeps recovery efforts organized and stakeholders informed.

  • Decision-Making Succession: A defined line of succession ensures timely decision-making during disruptions.
  • Stakeholder Communication: A communication plan keeps customers and internal stakeholders informed throughout an incident.
  • Post-Incident Review: Every significant incident is followed by a review to identify improvements to recovery processes.